okyk's Privacy Policy

1 Scope of Information Collection

When you register on okyk, make a deposit, withdraw funds, or contact support, we may collect the following types of information:

• Full name, date of birth, and identity verification documents (copy of national ID card or passport)
• Email address and contact information
• Financial transaction information — records of transactions carried out via bKash, Nagad, Rocket, or bank transfer
• Device information (IP address, browser type, operating system)
• Game activity and betting history on the platform
• Customer service chat records

2 Methods of Information Collection

We collect information in the following ways:

• Directly provided information: Information you voluntarily provide when filling out registration forms, during the identity verification process, and when communicating with the support team.
• Automatic collection: Site usage patterns are recorded through cookies, log files, and similar technologies.
• Third parties: Necessary information is verified from payment processors and identity verification services.

3 Purpose of Information Use

Collected information is used only for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳800)
• Ensuring responsible gaming and age verification (21+)
• Prevention of fraud and money laundering
• Providing 24/7 customer support in Bengali
• Improving platform performance and providing a personalized experience
• Fulfilling applicable legal obligations
• Informing you about bonuses, promotions, and special offers (with your consent)

4 Information Security Measures

okyk uses industry-standard technology and processes to protect your personal and financial information. The key components of our security framework are:

• SSL/TLS Encryption: Every data transfer is protected by 256-bit SSL encryption.
• Secure Servers: All data is stored on secure servers in controlled environments.
• Access Control: Only authorized personnel can view your information for specific purposes.
• Regular Audits: Security testing and risk assessments are conducted on a regular basis.
• Two-Factor Verification: An additional layer of protection for account access.

Even so, no transmission of information over the internet is completely risk-free. We strive to ensure maximum protection, but absolute security cannot be guaranteed.

5 Sharing Information with Third Parties

okyk does not sell, rent, or commercially transfer your personal information. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: Information necessary to complete the KYC process.
• Legal Authorities: Information required under applicable laws, court orders, or government directives.
• Fraud Prevention: In security investigations to protect users and the platform.
• Technology Partners: Service providers essential for platform operations — who are contractually bound to uphold the same privacy standards.

6 Cookies Policy

Cookies and similar tracking technologies are used on the okyk website. Cookies are small text files stored in your browser that help improve the quality of service.

Types of cookies we use:

• Essential Cookies: Essential for the basic functioning of the site — these cannot be disabled.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand site usage patterns and improve services.

You can disable cookies by changing your browser settings. However, this may limit some features of the site.

7 User Rights

You have the following rights regarding your information with okyk. To exercise these rights, please contact our support team:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information must be retained for a specified period under legal obligations.
• Right to Restrict Processing: In certain cases, you can ask that the processing of your information be restricted.
• Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have a complaint about how your information is managed, you can notify our support team.

8 Data Retention Period

How long your information is retained depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for the applicable legal period after closure.
• Financial Transaction Records: For a specified number of years in accordance with regulatory requirements.
• Identity Verification Documents: For a specified period in compliance with legal obligations.
• Support Chat Records: For a limited period for service quality improvement and dispute resolution.
• Marketing Consent Data: Until consent is withdrawn.

Once the retention requirement ends, information is securely deleted or anonymized.

9 Protection of Minors' Information

okyk is a platform exclusively for those aged 21 and above. We do not knowingly collect or process any information from minors. If we become aware that someone under the age of 21 is using our services, that account will be immediately closed and all related information will be deleted.

Age verification is mandatory at the time of registration. If a parent or guardian believes their child is using the platform without authorization, please notify our support team immediately.

10 International Data Transfers

To provide our services, your information may in some cases be processed on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information will always receive the same standard of privacy protection.
• Third-party partners are contractually bound to comply with applicable data protection standards.
• SSL encryption and secure protocols are used for data transfers.
• Only the minimum necessary information is transferred.

11 Special Protection for Payment Information

Financial transaction information — particularly transactions carried out via bKash, Nagad, Rocket, and bank transfer — receives the highest level of protection. We never store your payment PIN, password, or full account number.

Only the minimum information necessary for transaction verification, such as partial account references and transaction IDs, is stored in a secure encrypted form. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800 — every transaction record is securely logged.

12 Third-Party Links and Services

The okyk platform may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others). These providers have their own privacy policies, and those policies will apply when using their services. okyk is not responsible for the data practices of third parties, but we work only with trusted and verified partners.

13 Changes to the Policy

okyk reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the homepage of the site
• By sending a summary of the changes to your registered email
• By updating the "Last Updated" date on this page

If you continue to use the platform after changes are made, it will be considered that you have accepted the updated policy. Therefore, it is recommended that you review this page regularly.

14 Steps to Take in the Event of a Data Breach

If a data security breach occurs, okyk will immediately take the following steps:

• Determine the scope of the breach and take immediate containment measures
• Notify the relevant authorities within the timeframe required by applicable law
• Inform affected users as quickly as possible
• Take necessary corrective measures to prevent such incidents in the future